We're here to help
Questions about your IEP analysis, your account, or how Clarity Parent works? Send us a message and we'll get back to you within one business day.
For your child's privacy, upload documents only through the secure dashboard. This form is for general questions and support requests only.
Send a message
We typically respond within one business day.
Common questions
Is the free plan really free?
Yes — no credit card, no time limit, no catch. Core IEP analysis features are available at no cost.
Is my child's IEP data safe?
Absolutely. All data is encrypted in transit and at rest. We never use uploaded documents to train AI models, and we never sell or share your child's information.
Do paid plans auto-renew?
No. Paid plans are a one-time purchase per IEP cycle — no subscriptions, no auto-renewals.
Can I request a refund?
Yes. For Standard and Premium plans, contact us within 7 days of purchase and we'll make it right. Ultra purchases are non-refundable except in exceptional circumstances. See our Terms of Service for full details.